Incorrect data in broadband usage meter
Last week we identified a technical issue with the Broadband Usage Meter that affected the way internet data use was being reported. On Thursday 17 December we were able to correct the way we calculate and treat data usage. However, we are unable to remove any incorrect data from the usage meter. This means that your total data use reported by the broadband usage meter will continue to be incorrect until around 19 January. Your daily data use from 17 December will be reported correctly.
As your total data use reported by the broadband usage meter will continue to be incorrect until around 19 January, when all the information will be fully refreshed, we have doubled the data allowance for all impacted plans until we are sure that all the information in the broadband usage meter is 100% correct.
We will of course ensure no impacted customer is out of pocket and will be contacting any affected customer with details.
We apologise for this error and any inconvenience it may have caused you.